Privacy policy
A clear summary of how desic, LLC collects, uses, and protects information. Last updated August 2026.
This Privacy Policy describes how desic, LLC("we", "us", or "our") handles information in connection with desic.
What we collect
We collect the information you give us when you create a Deployment Brief, request an exploration, sign up, or contact support. That can include your name, work email, company, Brief answers, engagement interest, and the contents of your messages. To protect public forms from abuse, we briefly use network information to create pseudonymous, hourly rate-limit counters; the exploration record does not retain your raw network address. When you use the product, we collect telemetry such as workflow runs, model usage, errors, and infrastructure traces so we can keep your implementation reliable.
How we use it
We use your information to deliver the product, support you, and improve performance. We may send the details of an exploration to our team by email and use a scheduling provider when you choose a meeting time. We do not sell or share your data with advertisers, and we do not train models on your customer data unless you explicitly opt in.
Where it lives
Customer data is stored in managed databases and object storage on Tier-1 cloud providers, encrypted at rest and in transit. Data residency, retention, and access patterns are defined in each client implementation agreement.
Your controls
You can request a copy of your data, export it, or have it deleted at any time. Email privacy@desic.xyz and we'll respond within seven days.
Subprocessors
We use a small set of subprocessors for hosting, observability, and email. The complete, current list is available on request and updated whenever it changes.
Retention
Deployment Brief and exploration details are kept while they are useful for the requested conversation and our legitimate business records. Browser-saved Brief context expires after seven days and is cleared when an exploration is sent. You can request deletion at any time using the address below.
SMS and mobile numbers
Mobile numbers collected for SMS are used only to send the account messages you opted into. We do not sell or share mobile numbers with third parties or affiliates for their marketing. Message frequency varies, typically 1 to 4 messages per week. Message and data rates may apply. Reply STOP to opt out and HELP for help.
Contact
Questions about privacy? Reach us at hi@desic.xyz.